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What If a Problem Develops?
If you invest some time and follow the steps outlined in this brochure, you most likely will receive high-quality, safe, and effective home care. If a problem develops, however, or if you would like to issue a complaint, notify the home care provider's chief supervisor or administrator, the state health department or state Medicare hot line, and/or the local Better Business Bureau.
Although rare, cases of fraud do exist in some health care operations. These fraudulent activities waste valuable health care dollars. If you suspect fraud, even on the slightest scale, you should report these activities to your state department of health. If a case involves the delivery of Medicare home care services, contact the Office of the Inspector General hot line at 800/HHS-TIPS.
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