HHS releases HCBS CAHPs data

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The Agency for Healthcare Research and Quality (AHRQ) released the 2024 home and community-based services (HCBS) Consumer Assessment of Healthcare Providers and Systems (CAHPS) chartbook. This chartbook includes data that was collected in the summer of 2023. The HCBS CAHPS was developed by the Centers for Medicare and Medicaid Services (CMS) as a way to […]

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CAHPS Hospice Survey Quality Assurance Guidelines & Training Materials

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The Consumer Assessment of Healthcare Providers and Systems Version 9.0 is now available. The Guidelines include information on the program requirements, sampling protocol, modes of survey administration, and data coding and data file preparation and submission amongst general information about the survey, its administration and oversight activities.  Updates to the guidelines were made based on questions […]

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CMS Open Door Forum Addresses HIT, Home Health CAHPS and Claims Processing Issues

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The January 26, 2021 the Centers for Medicare & Medicaid Services (CMS) held a Home Health, Hospice, and DME (Durable Medical Equipment) Open Door Forum addressed several issues of interest to home health providers. A summary of the issues pertaining to home health are below. (Matters of interest for hospice providers were covered earlier this week […]

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CMS Plans 2021 Pilot Test of Shorter, Refined Hospice CAHPS Survey

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Since implementation of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey in 2015, the National Association for Home Care & Hospice (NAHC) and other hospice stakeholders have submitted recommendations for improvements to the survey, including suggestions that the survey be shortened and that certain questions be modified to eliminate the potential for […]

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Home Health & Hospice Providers: Quality Reporting Resumption and Letters of Noncompliance

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NAHC Report wants to remind both hospice and home health providers that quality data reporting  resumed July 1, 2020. For three calendar quarters – October 1, 2019 through June 30, 2020 – the Centers for Medicare & Medicaid Services (CMS) provided an exception for hospice and home health providers from submitting quality data due to […]

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CAHPS Hospice Survey Data Submission Deadline

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The Centers for Medicare & Medicaid Services (CMS) is granting exceptions to the hospice quality reporting program (see previous NAHC Report coverage), including the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey data for 4Q 2019, meaning patients who passed away between October 1 and December 31, 2019. Hospices wishing to voluntarily submit their […]

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Update: CMS Announces Quality Reporting Program Relief

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As previously reported, the Centers for Medicare & Medicaid Services (CMS) announced some quality reporting program relief for providers last week.  For both home health and hospice there are some data that do not need to be submitted, and there were some outstanding questions on exactly what the relief covered.  Over this past weekend CMS […]

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CMS Signals Intent to Study Web-based Administration of CAHPS Surveys

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On January 31, the Centers for Medicare & Medicaid Services (CMS) published notice in the Federal Register requesting input on plans for Testing of a Web Survey Design and Administration for CMS Experience of Care Surveys.  The request provides the opportunity for public comment on any burden that might be associated with CMS’ plans to […]

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